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| Welcome | Monday 09/06/2010 |
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Company Policy:
Privacy Policy
We respect your privacy at C2C Ink. We will not sell, rent or share our customer’s information with any third party. The information we collect on our website will be used to process your orders only and provide you with great customer service.
Site Security Policy
Everyone is concerned about security and privacy and that’s why our web site provides a secure connection to our server using SSL encryption technology. Whenever you access your account information screen or go to checkout with our shopping cart, the connection should display the lock symbol and your connection is a secure connection. Our web site resides on a secure server and we don’t store your credit card information for extra security.
Payment Options
Since we value your business greatly at C2C Ink, we accept several forms of payment options. All major credit cards, Visa - Master Card - American Express. Plus Net 30 terms with approved credit.
Shipping - Transit Time
95% of all orders are delivered within 1-3 business days via UPS ground. We stock most items and can ship anywhere in the United States in one to two business days. We know that getting your order fast is important to you and that’s why we respond to your orders with urgency. All in-stock orders placed before 5:00 pm Eastern Time Monday through Friday ship that same day. Keep in mind that some items are special order or can be hard to find products and may cause a delay in receiving products. Most hard to find products or special order items can be filled within 5 business days.
* For more shipping info please go to our home page and click on Fast Free Shipping Details.
Return Policy
1. If our replacement or compatible product does not perform to your satisfaction, you can return any unused portion of the product for full credit, replacement or refund within 6 months of purchase. Please call (866)867-2120 x1 for return/replacement instructions.
2. If a product is ordered in error you may be subject to a 15% restocking fee.
3. New Original products must be returned within 30 days of original order date to be considered for replacement or refund. New Original toner/ink cartridges from HP, Brother, Lexmark, Xerox, Sharp, Panasonic, RISO, must be returned within 30days of original order placement. If you go past the 30 days, there will be no return/replacement available. Panasonic Toner, if defective, must be returned within 5 days of product delivery. Please call us immediately at (866) 867-2120 x1 for return authorization on any defective products.
Product Guarantee
Your complete satisfaction is guaranteed on all of our compatible and remanufactured supplies. We guarantee that our compatible and remanufactured supplies are free from defects in material and workmanship, and are guaranteed to be 100% compatible for the machine for which it was engineered.
If you are not completely satisfied with our compatible and remanufactured supplies, please call (866)867-2120 x1. Should you incur a repair bill as a result of a defect in our compatible or remanufactured products simply provide us with the repair bill and a signed statement from your service technician detailing the cause of the damage and send along with the defective product for a quick review of your claim. All original brand products (OEM) supply items carry their own warranty with their products and claims for damages to equipment using original brand products must be filled with the manufacturer of those particular products. Our liability for OEM products is limited to replacement of any defective products only within 30 days of original order date.
Our liability under this warranty shall be limited to replacement or reimbursement as provided above. This warranty is exclusive, and in lieu of all other warranties, expressed, or implied, including warranties or merchantability and fitness for a particular purpose. Seller shall not be liable for any incidental or consequential damages. All goods are shipped upon conditions that Buyer accepts these terms, if not Buyer must promptly return the goods and notify Seller in writing. These terms supersede all prior oral or written terms or representations and may be waived or modified only in writing and signed by an officer of the Seller. Our confidence in this product allows us to make this guarantee.
Use of this product will not affect your OEM printer warranty.
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